- How can I place an order?
To place an order, simply browse our website, select the items you'd like to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.
- What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. Your payment information is encrypted for security.
- How do I track my order?
Once your order ships, you will receive a confirmation email with tracking information. Use the provided tracking number to monitor the status and estimated delivery date of your package.
- What is your return policy?
We accept returns within [number] days of receipt for eligible items in unused, resalable condition. Please review our detailed return policy [link to return policy page] for more information.
- Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on the destination. Please refer to our shipping policy [link to shipping policy page] for more details.
- How can I contact customer support?
You can reach our customer support team via email at [contact@email.com]. We're here to assist you with any questions, concerns, or issues you may have.
- Are your products ethically sourced?
Yes, we are committed to ethical sourcing practices. Our materials are carefully selected to ensure quality and sustainability, and we prioritize fair labor practices in our production.
- Can I modify or cancel my order after it's placed?
Please contact us immediately if you need to modify or cancel your order. We will do our best to accommodate your request, but once an order is processed, changes may not be possible.
- Do you offer gift wrapping or personalized messages?
At this time, we do not offer gift wrapping services. However, you can include a personalized message with your order during checkout.
- How can I stay updated on promotions and new arrivals?
Follow us on social medias to stay updated on promotions, new arrivals, and style inspiration. You can also subscribe to our newsletter for exclusive offers and updates.
If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to make your shopping experience with Éclat Orée enjoyable and convenient!