At Éclat Orée, we strive to ensure your satisfaction with every purchase. Please review our refund policy:
Eligibility for Refunds:
- Refunds are available for eligible items within 15 days of your order's arrival.
- To be eligible for a refund, items must be in unused and resalable condition, with original packaging and tags intact.
Refund Process:
- Contact us at info@eclatoree.com to initiate a refund request.
- Provide your order number and reason for the return.
- We will review your request and provide instructions for returning the item.
Refund Method:
- Refunds are issued to the original payment method used for the purchase.
- Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- We recommend using a trackable shipping method for return shipments.
Non-Refundable Items:
- Certain items are non-refundable, including gift cards, downloadable products, and personalized/customized items, unless defective or damaged upon receipt.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as appropriate.
Refunds for Promotional Purchases:
- Refunds for items purchased during promotional periods or using discount codes will be issued at the discounted price paid.
Contact Us:
- For questions, concerns, or assistance regarding refunds, contact us at info@eclatoree.com
Thank you for choosing Éclat Orée. We value your satisfaction and strive to make your shopping experience enjoyable.